Microsoft (Bangalore, India) September 2021 - Present
Technical Support Engineer (AI Intelligence Team)
- Solved around 320 customer issues (with 60 super-positive customer verbatims) in helped customers with their AI Solutions. Facilitated customers in shipping their AI Solutions by addressing their maintenance, advisory and technical needs
- Trained my team of 15 engineers on managed online endpoints and collaborated in escalation triages to work on complex live-site customer issues. Triage collaborations helped in speeding up the solution delivery and case closures for 60% of the issues
- Fixed certain parts of the public documentation for the AI platform that helped in lowering the incident counts
- Received Pulse Impact Award, for my efforts to help 20+ customers reduce their code size by almost 40% in terms of volume by helping them levarage functional programming
- Worked with customers to bridge their requirements as feature requests for our AI platform and helped the Product Team with use-case analysis and detailed feature reports
- Apart from my core work, I have hosted and contributed for sessions with Women at Microsoft, Disability Groups and the Aspire (New Hire) Communities. Have been an active evangelist of using AI in technology and a lead-member of the fun club core-committee in my business unit
- Organized the Aspire (New Hires) Stay-Strong Event in India across the 3 sites of Bangalore, Hyderabad and Noida.